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22-03-2010 We are at Ideal Home Show 2010! Come to 1M61 to visit us. Have a house refurb this Spring!
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| Housekeeper Tel: 020 8442 9716 | 077 3885 7298 |
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Why London Rate Housekeeper?
How flexible are London Rate?
When are you open?
Are you secure?
Are your prices competitive?
Do you have insurance?
How do you ensure reliability and honesty?
How do you vet your Housekeeper?
Which areas do you cover?
What happens if I move house?
Can I have a regular Housekeeper once a fortnight or once month?
Can I have the same Housekeepr every Time?
What happens if my Housekeeper is ill or on holiday?
Do I need to pay the Housekeeper extra if I want her to clean at the weekend?
Can my Housekeeper come when I am at work?
Can I specify the time the Housekeeper comes?
Are there any extra charges I have to pay - transport, holiday?
Do you provide transport for your Housekeeper?
Who pays the Housekeeper you or I?
What methods of payment do you accept?
What happens if I am dissatisfied with the Housekeeper service?
Is there a minimum number of hours per visit?
Do I have to pay anything when I go away for a couple of weeks?
What are your Housekeeper's working hours?
What Housekeeping services do you provide?
Are your Housekeepers high quality and safe?
Can I specify whether I want a Male or Female Housekeeper?
Who provides the housekeeping equipment and materials? You or I?
This is my first Housekeeper. What can I reasonably expect her to do?
I have very specific standards and requirements. Will your Housekeeper comply?
I have pets. Will your Housekeeper be able to work around them?
Why London Rate Housekeeper?
Because you want the benefits of hand picked and continually customer rated Housekeepers using the power of the Internet and our proprietary computer and database systems. So you can choose which Housekeeper you want or what standard of service you want, when you want, and give them rating and feedback for their work!
How flexible are London Rate?
Very. In all our domestic worker categories we have different prices for different standards of worker and for different areas and for weekends etc. Please see www.londonrate.com
When are you open?
We are open 24/7 as londonrate.com is fully accessible and interactive.
Are you secure?
Our web site is secure as are Internet payment mechanisms
Are your prices competitive?
We monitor our prices real time to ensure we are always competitive in all our areas of business
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Do you have insurance?
London Rate Ltd. is insured with full public liability cover up to £1,000,000.
How do you ensure reliability and honesty?
By checking all the references provided by the cleaner. If she/he cannot provide verifiable reference we do not offer them work. We take extra care when tracing each applicant's history. There are no exceptions. We also provide training to make sure that all of our quality standards are being met.
How do you vet your Housekeeper?
Our vetting procedure involves: Proof of identity, Proof of address, Proof of immigration status, Proof of experience and reliability, Tests on common Housekeeper tasks. London Rate gives all candidates who have passed the vetting procedure training in health and safety and key safekeeping. They are also monitored closely at all times.
Which areas do you cover?
Currently, we cover the whole of London
What happens if I move house?
London Rate will transfer your account to another address providing it is in the Greater London area
Can I have a regular Housekeeper once a fortnight or once month or other frequency?
Yes. You can have a regular Housekeeper once a fortnight or once a month, or any other. However, you need to book in advance.
Can my Housekeeper come when I am at work?
Yes. You can leave a set of keys to our Housekeeper. You don't have to wait for the Housekeeper every time if you do not want to and you will never be late for work again or worry when you have to stay at work late.
Our Housekeepers have gone through our security training with regards to safe keeping keys. It is a convenient way to have your jobs done without having to wait for someone to turn up.
Can I specify the time that the Housekeeper comes?
We make every effort to meet the requirements of our clients and are assisted in this task by our sophisticated database and Internet software. In the majority of cases you can specify the day and the time. If your request cannot be met then you will be automatically presented with the nearest alternative options.
Are there any extra charges I have to pay - transport, holiday?
There are no extra charges like transport, holiday pay etc. What you use is what you pay for and that is the rate for the Housekeeper service you have booked. There are no extra charges like transport, holiday pay etc. What you use is what you pay for and that is the rate for the Housekeeper service you have booked.
Do you provide transport for your Housekeepers?
No. Our Housekeepers use the public transport and own means of transportation.
Who pays the Housekeeper, you or I?
You do. Our regular clients pay the Housekeeper the rate per hour on the day of the work.
What methods of payment do you accept?
We accept Visa, Mastercard, Cheque, Postal order, Paypal and direct bank transfer
What happens if I am dissatisfied with the Housekeeping service?
In the unlikely event of dissatisfaction with the services London Rate will offer you a free service and replace the original Housekeeper with another immediately. In order to solve any issue related to poor quality service we need to receive full feedback as soon as any problems occur.
Is there a minimum number of hours per visit?
Yes. UNSURE HERE
Do I have to pay anything to the Housekeeper when I go away for a couple of weeks?
No. You only pay when you use our Housekeeping service. We require 24 hours notice before the date and time of your last visit before you go and the date of your first job when you are back to stop or set a visit.
What are your Housekeepers working hours
Our Housekeepers work any day of the week from 07.00 to 19.00 including Public and Bank holidays. Your Housekeeper can finish later than 19.00 if pre-agreed with them.
What Housekeeper services do you provide?
London Rate's Housekeepers are experienced in the following service areas: Vacuuming, Dusting, Light & heavy cleaning, Laundry, Shopping, Cooking, Ironing and many more.
Are your Housekeepers, high quality and safe?
All Housekeepers are personally interviewed and tested in our director's own homes. We won't introduce you to any Housekeeper that we wouldn't be happy to have in our own home!
Can I specify whether I want a Male or Female Housekeeper?
Yes. For your personal safety and security we will always try to offer you choices of male or female if you state a preference. We may not be able to guarantee their availability so it is important to book in advance.
Who provides the housekeeping equipment and materials? You or I?
All London Rate Housekeepers are happy to use any materials and equipment that you usually use. Please make arrangements to ensure that there is enough stock for your requirements.
This is my first Housekeeper. What can I reasonably expect her to do?
London Rate Housekeepers will perform all household duties including cleaning, vacuuming, mopping, dusting and polishing, washing, ironing, making and changing beds, cooking & food preparation, assisting with shopping. If you have any other requirements then please let us know
I have very specific standards and requirements. Will your Housekeeper comply?
Yes! Here at London Rate we appreciate that your home is your sanctuary and having a housekeeper who fits in with your routines is as important as the standard of their work.
I have pets. Will your Housekeeper be able to work around them?
We have some Housekeepers who are pet owners themselves so they are used to working around pets. However, if you know that your pet will be disruptive then please make arrangements for someone to be around to control the animal.
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